Customer Success Representative & Club Secretary

Minimum Requirements:

• Experience of administrative tasks

• Positive, bubbly personality

• Experience of working on computers

Start Date: October 2024 for training | November 2024 official start

Contract: 10hrs per week Part Time + overtime available

Shift Pattern: Mon-Fri between 9.30am-4pm

Rate of Pay: £12 per hour

Join Our Team as a Customer Success Representative – Perfect Part Time Work!

Are you an organised, bubbly individual with a passion for helping others? If so, we want YOU to join our dynamic Customer Success team!

Why You Should Choose Skillz UK - Croydon & Sutton:

At Skillz UK, Superstar Campz, and SZ United FC, we prioritise in creating an extraordinary and enjoyable environment for everyone involved through sport. We pride ourselves on building strong connections with our families and customer base. By joining our Customer Success Team, you'll play a crucial role in ensuring that our clients have a seamless and positive experience with our services. You'll be a point of contact for families, helping them navigate our programs, addressing their concerns, and making sure they feel supported every step of the way. Your work will directly contribute to building lasting relationships, enhancing client satisfaction, and fostering a sense of community within our organisation. Through your dedication, you’ll help us continue delivering top-tier service, keeping our clients engaged and motivated to stay part of our community!ed FC family.

What We Offer You:

Professional Growth: Opportunities to enhance your skills in customer success, account management, and client relations.
Technology Support: You'll receive the tools you need to succeed, including a laptop, phone and access to our CRM & booking systems, and software to streamline your administrative tasks.
Work-Life Balance: Enjoy flexible working hours, paid annual leave, and the option to work remotely, allowing you to maintain a healthy work-life balance. Oh, and you get your birthday off as an extra day annual leave 🙂
Career Advancement: Take advantage of opportunities to grow within the company, transitioning to more senior roles and further hours.
Free Football and Childcare: Should you have a child in our programme, or want them to join, we offer free football classes and childcare for 1 child

Your Impactful Role:

As part of our Customer Success Team you will:

Be our Football Club secretary tasks in our football club: Managing parents enquires, payments, and queries, onboarding new players, confirming fixtures with managers and opposition, placing kit orders, managing bookings of pitch spaces
Support Customer Success Manager with Skillz UK tasks: trialist onboarding through our CRM and booking system, dealing with parent queries, and other tasks,.
Support Customer Success Manager with Superstar Campz: Allocating payments, dealing with parent queries, answering phone
Marketing our programme: continuous marketing to our schools and parents to ensure our programme is fully booked

Minimum Requirements:

Some experience of working with customers
Some experience of carrying out administrative tasks - emails, phone calls etc
Computer literate
Able to commit 2hrs per day Mon-Fri between 9.30am-4pm (some flexibility on times of day may be possible)
A can-do attitude and possess the ability to take independent action to achieve goals set

How to Apply:

While we'd like to see your CV, we are more interested in getting to know you. Answer a few questions in your application to let your personality shine. Good luck!

Application Deadline: 8th October 2024

Start Date: October / November 2024

Good luck! We look forward to hearing from you 🙂

Apply Now!