MAY SUBSCRIPTIONS AND CLASSES UPDATE BELOW IN RED, BUT PLEASE READ EVERYTHING ON THIS PAGE.
Updated 17th April 2020.
💙 Please join our Skillz Facebook Group as mentioned above. We hope to create a community that can help one another during this difficult time 💙
THIS HAS BEEN SUPER POPULAR AND WE ARE UPDATING WITH FOOTBALL ACTIVITIES AND CHALLENGES TO COMPLETE
❗️The government have announced that there will be at least 3 weeks further lock down. Please see below for details on payments, credits, and your subscription for each Month we have been shut ❗️
💙 If you left your subscription running during April to support us, thank you so much! Your kindness has allowed us to pay all of our staff in full at the end of March and on furlough at the end of April, plus cover our business costs this month. Even though we have all been furloughed, the government reimburse this amount so it's super important to have upfront cash readily available to pay our team. Thank you so much once again. We are so proud of the community we have created and all of the kind messages and support from EVERYONE mean so much to us 💙
May 2020
All subscriptions will be paused as it is looking highly unlikely there will be any classes before May half term. We will do this for you so you do not have to do anything 🙂
This will not effect your child's space, and if you paid in full in April you will not have to pay a set up fee to start your classes again.
If classes do resume in May at some point, we will communicate this with you and use your March and April (if you paid in April) credit for these classes
April 2020
For those of you that paid in this month, credit or refunds to be processed in late May / early June for your April subscription, once we know what is happening with our classes.
We will release all options in a few weeks time 🙂
If you chose to cancel your payment for this month, your space is still secure at our classes - yippee! As outlined last month, there will however be a fee of £7.50 to re set up your payment if returning to your class after the pause. Your space must be secured with payment within 36hrs of us offering it back to you, or it will be given to next on our waiting list.
⭐️ We will always be honest and transparent with you - The small £7.50 set up fee is to help with the programmes cash flow when we return to support upfront payment of venues, staff, and other costs associated with running the business each day. We hope you can understand support us with our decision to do this ⭐️
March 2020
1 missed classes credit to be issued if your child attends a Wednesday session
2 missed classes credit to be issued if your child attends any other day
We will release all credit options in a few weeks time 🙂
Our priority is to ensure that there is a programme to return to and that our amazing team are looked after. We trust you will understand that not all of our business costs will not stop even when our classes are paused. We really hope you will support us over the coming month and normality will resume and the football fun will restart ASAP! 🙂
We wish you all of the best for the coming weeks and the best health and happiness for your family. Remember to join the facebook group above so that we can keep in touch and keep your Superstar entertained. You really do mean the world to us all 💙⚽️
⭐️Ashley, Dan, Andrea, Gonçalo, Stefan and The Skillz Team⭐️
Below is the post we put up back in mid March, our first update regarding our classes and COVID-19, before further developments came into play (for your records):
Please see below for your options for April. As we are still a small local business, the effects of a pause will be very difficult for us. We understand we are not alone in this, however our priority is to ensure your Superstar has football and coaches to come back to when this all blows over. The current plan as it stands will be:
March 2020
As we have decided to close our classes, we will be offering any missed classes as credit for a later date. Final details of this will be confirmed but it is looking likely that we will add in additional classes to make up for your 1-2 missed classes this month
April 2020
Due to the easter holidays, there are only a couple of classes scheduled in April. For example:
· Monday, Fridays and Saturdays - 2 classes
· Tuesday, Wednesday, Thursday - 3 classes
Please remember that your monthly fee you pay each month never changes and isn't a true reflection of the classes in that month. Sometimes there are 2, 3, 4 or 5 classes in a month and the price remains the same as this is calculated at the start of the year and averaged out each month.
There are two options for you this month. It is super important for us to give you options that suit you and your family:
1. Subscription to run as normal - But credits / refunds to be processed in May for any cancelled classes in April
By putting the above in place, it ensures your Superstar keeps their space and you are showing your support to our programme and coaches
2. You can cancel your subscription through the usual cancellation channel by 25th of month.
You will be given first refusal on your space when we return but there will be a fee of £7.50 to re set up your payment if returning to your class after the pause. Your space must be secured with payment within 36hrs of us offering it back to you, or it will be given to next on our waiting list.
WHAT HAPPENS IF CLASSES RETURN W/C APRIL 20TH? If you return you will be charged for the remaining classes in the month plus your £7.50 set up fee.
Cancellations must be made to cancellations@skillzuk.co.uk on or before 25th of March for you not to be charged in April
⭐️ We will always be honest and transparent with you - The small £7.50 set up fee is to help with the programmes cash flow when we return to support upfront payment of venues, staff, and other costs associated with running the business each day. We hope you can understand support us with our decision to do this ⭐️
The reason we are not not cancelling/freezing all subscriptions:
Many of our classes currently have a waiting list (146 children at present to be precise), and by removing your child it enables other people to book your space, meaning we cannot guarantee the same space for you upon your return. As an existing Super Parent, you and your Superstar are really important to us and we would like to give you the option to keep your space.
Also, we as a programme have found the last week very testing, and are working endlessly to provide the best solution for everyone involved in Skillz. We need to ensure that there is a programme to return to and that our amazing team are looked after. We trust you will understand that our business costs will not stop even when our classes are paused. We really hope you will support us over the coming month and normality will resume and the football fun will restart ASAP! 🙂
We wish you all of the best for the coming weeks and the best health and happiness for your family. You really do mean the world to us all 💙⚽️